REDESIGN THE WAY YOU WORK.
AI agents for growing businesses
They work inside the email, chat and booking tools a business already runs. A person still makes every decision.
Agents across the company
There are six products. Five each take one kind of routine work; the sixth turns them into an AI-native company.
OPERATIONS
Operations agents
It works alongside staff inside the ERP, CRM or case system, reads enquiries into records and drafts replies and quotes. A person approves anything important.
CUSTOMERS
Conversational AI
It answers Instagram, WhatsApp and web chat from one inbox, in each channel’s own rhythm, and staff can take over at any moment. Reception AI takes an enquiry to a confirmed booking inside the chat.
EVERY EMPLOYEE
Staff assistant
Each employee gets an AI colleague that handles policies, files and forms from a one-line request. It prepares 80% of the manual work, and the 20% of review and decision stays with a person.
PLATFORM
Agent platform
Every agent runs on this base around the clock. It provides one sign-in and shared channels, and it records each action and the person who confirmed it.
MEMORY
Company memory
We turn twenty years of email, files and old databases into sourced records that staff search and agents recall.
TRANSFORMATION
AI-native company
AI agents become first-class members of staff. We write the rules as skills, connect the data through MCP and move the work over one workflow at a time.
THE COST OF WAITING
7×
more likely to reach the decision-maker when a business replies within the hour. Harvard Business Review
51%
of Singapore enterprises use AI agents, up from 22% a year earlier. ServiceNow, 2026
41%
of Singapore service cases handled by AI by 2027; 30% already. Salesforce, 2026
5 days
average wait for a customer issue to be resolved in Singapore. ServiceNow, 2025
+14%
more issues resolved per hour by support staff with an AI assistant. Brynjolfsson, Li and Raymond, NBER
77%
less time on payment reconciliation with AI-assisted matching. APQC, 2025
For a growing business, this means enquiries answered within the hour at any time of day, complex cases handled without the senior person, and accounts closed before month end.
Our view
The AI model is a small part of the value. The rest is the workflow around it, the systems it connects to, and the point where a person approves. That is the work we do.
Industries
TRAVEL AGENCIES
Every enquiry answered the same day
Email and WhatsApp enquiries become cases, drafted by the agent and approved by the consultants.
SERVICE BUSINESSES
A receptionist on Instagram and WhatsApp
The agent answers and books, and staff can take over any time.
LOGISTICS
A dispatch plan that listens to the planner
Orders from chat and phone become a plan the planner changes by talking to it.
PROFESSIONAL SERVICES
Client chasing done by an agent
The agent chases documents, deadlines and status questions for every client and entity.
ANY BUSINESS WITH HISTORY
Years of email made searchable
Staff and agents get records they can trust, each fact linked to its source.
How we work
1 · DEPLOY
We start with one workflow
The agent takes the routine part and staff approve the rest. Results show within weeks.
2 · RESHAPE
Then the process changes
Small refunds are approved by rule, not in a group chat, and the owner sees only what needs a decision.
3 · BUILD
New work becomes possible
Reception answers at midnight, and a tender response takes a day.
Case studies
TRAVEL
7 → 1
mailboxes were merged into one case workspace
The agent drafts each reply and the staff approve it
BEAUTY
1 chat
from the first message to a held booking, with no move to WhatsApp
A beauty studio books clients inside the Instagram chat
LOGISTICS
1 day
of chat and call-note orders becomes one plan
An aviation logistics firm plans dispatch by conversation
Frequently asked questions
Do we have to replace our current software?
No. The mailboxes, accounting, booking tools and ERP stay. We build the layer in between.
How does a project start?
We start with a 45-minute session on one recurring problem, then write a one-page scope.
Can we see it before we commit?
Yes, live on a call with data like the client’s own. We do not publish self-serve demos.
Talk to us
Tell us about one workflow that is not working. We reply within a working day.
enquiry@redesignyour.work
